Vendor and Client Cancellation Policies

Posted by Drew Stoga on January 1, 2017

In a perfect world, every gig would go smoothly. Unfortunately, we don't live in a perfect world and things happen. That's why it is very important that you familiarize yourself with GigMasters' cancellation policies.

We know that the possibility of cancelling a gig is the last thing anyone wants to talk about...but better now than later, right?

Our Event Protection Policy was designed to protect GigMasters, our performers, and our clients in a fair way. GigMasters' members are expected to honor all event obligations. At the same time, we understand that sometimes unforeseen circumstances do arise.

Our event cancellation procedures are listed in section in our Event Protection Policy. We recommend reading through it, but the basics are covered below:

  • Canceling a Booking: Always inform both your client and GigMasters as soon as possible whenever you have to cancel a booking. Once notified of a cancellation, GigMasters tries to help the client find a replacement. The sooner you let us know, the more likely we'll be able find one, preventing an unpleasant outcome.
  • Canceling a Booking More Than 14 Days Prior to an Event: If you are canceling an event more than 14 days prior to the event date, we will refund the booking fee to whoever paid it and the client will not be able to leave feedback. You'll face no further action from GigMasters.
  • Cancelling a Booking within 14 Days of an Event: If you are canceling an event within 14 days of the event date GigMasters reserves the right to issue a 'No Show' penalty - meaning the GigMasters member who canceled will forfeit their booking fee (if they paid the booking fee on behalf of the client) and will remain eligible for client feedback. The member will also be eligible to receive a Warning, Strike or termination of their GigMasters membership.
  • Exceptions: If the client confirms the booking within 14 days of the event date, the member has 24 hours after the time of booking to notify GigMasters through email or phone that they are unavailable. After 24 hours the gig is considered booked and the member is expected to fulfill the agreement.

    If the client confirms the booking within 14 days of the event date and the member notifies us of the cancellation more than 24 hours after the confirmation, the performer will fall into the same 'No Show' stipulation as above.

 Read more about our vendor and client cancellation policies here

If you have any questions about these policies please do not hesitate to ask. We'd be more than happy to explain them. Just email us at info@gigmasters.com.

Topics: Gig Tips

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