Offers: Responding to Leads

Posted by Nicole Steeger on July 19, 2013

So, you've added some Offers to your Profile and now you're curious how it will work when a client requests one of your Offers. You've come to the right place! We'll take you through the step by step process of responding to a lead where an Offer has been requested. Let's get to it...

Gig Alert Email

When a client requests a quote from the Offers section of your Profile, the Gig Alert email will notify you that one of your specific Offers has been requested. The Gig Alert email will look like this:

As you can see, there will be an "Offer Requested" section that will show you the title and starting at price (if provided) for the Offer the client has selected.

Responding to a Lead

When a client requests a Quote from the Offers section of your Profile, information for the specific Offer the client requested will also appear in the Lead Info section for that Gig ID# in your Member Control Panel.

 

I'm Ready to Bid!

We've made it easy for you to include an Offer in your Bid email.

You should follow these steps to respond to a lead with an Offer:

  1. Go to the Rates & Deposit section of the Bid.
  2. Click the checkbox “Use a saved bid response or Offer.”
  3. Choose the “Offer” radio button
  4. Choose the appropriate Offer Title in the box to the right

 

The image below shows you what this section looks like in your Member Control Panel.

 

When you choose the title of the Offer response you wish to use, you should see the “Rate” fill in (if you have entered a “Starting At” price for that Offer). As with any other Bid, you can still customize your Rate to fit the client's request. You’ll also see text appear in the “Personal Message” section if you filled in “Additional Client Information” in the Edit Offer box when you initially created your Offer. It's important to click “Preview” to review the bid before you send it to the client.

It’s also important for us to note that in order to prevent confusion, we have turned off Auto-Add for requests that are generated from the “Request This Offer” section of a member’s Profile. That means when a client requests a quote from the Offers section of your Profile, you will be the only person to receive that particular lead. Similarly, you will not see Offer requests that were generated from another member's profile.


One more thing...

If a client requests a quote from you and you feel that one of your Offers is relevant, you can always choose that Offer response when bidding on the client's event.

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If you need help creating Offers for you profile, swing by our other blog post that walks you through that process. If you have any questions about creating an Offer, responding to leads with an Offer, or anything else for that matter, our Customer Experience Team is here and ready to help! Just give us a call at 866-342-9794 or info@gigmasters.com.

Happy Bidding!

 

 

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